1. Scope

The following Terms and Conditions (Terms) apply to all orders placed via our online shop.

These Terms also apply to businesses for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.

2. Contractual partner, formation of contract, options for corrections

The distance contract is concluded with Matkavarustus OÜ.

By placing the products in the online shop, we make a binding offer on our part to enter into a distance contract regarding those items. You may place our products in the shopping cart without obligation and amend your entries at any time prior to submitting your binding order by using the correction options that are provided for this purpose and explained during the ordering process. The distance contract is formed by clicking on the place order button which indicates your acceptance of our offer concerning the goods contained in the shopping cart. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Delivery conditions

Delivery costs may apply to the product prices displayed. Further information on delivery costs, if applicable, is explained in the process of placing an order.

4. Payment

The following payment methods are available in our online shop.

Bank Transfer
If you select advance payment we provide you with our bank details and deliver the goods on receipt of funds.

Direct Bank Payment
You log-in to your online banking during the ordering process. Your bank account will be charged immediately after placing your order.

5. Right to cancel

Consumers are entitled to the statutory right to cancel, as described in the instructions on the right to cancel. Businesses are not granted any voluntary right to cancel.

6. Retention of title

The goods shall remain our property until full payment is made.

7. Damage during delivery

For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Take a picture of the damage. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

Applicable to businesses: The risks of accidental loss or deterioration of the goods will be transferred to you once we have submitted the item to the hauler, carrier, or other contractor for forwarding to the defined person or establishment.

8. Warranty and guarantees
   8.1 Warranty / Guaranty

All goods offered in our stores have a warranty provided by the manufacturer. In case you have problems with the product, you can contact the MANUFACTURER’s service or our store, presenting the original purchase receipt. Within 24 months from the day of purchase of the product, the consumer has the legal right to file a claim for a product that does not meet the terms of the contract.

All products offered in our store are provided with a MANUFACTURER’s warranty. If the product is found to have a manufacturing defect during the warranty period, a free warranty repair could be performed if possible in accordance with the manufacturer’s terms. In this case, you can contact the service of the MANUFACTURER of the product or the store where the product was purchased. When contacting the service, it is necessary to present the original purchase receipt and related documents. In order to avoid misunderstandings, please carefully familiarize yourself with the instructions for the use of the product.

We remind you that consumers have a legal right to file a claim for a product that does not meet the terms of the contract within 18 months from the day of delivery of the product, in accordance with the Law on Protection of Consumer Rights.

8.2 Voiding Warranty / Guaranty

Warranty is voided in the following cases:

• if the product intended for personal (household) needs has been used for profit, production purposes, or other impermissible purposes;
• if the product was used without complying with the warnings in the user manual;
• if traces of unqualified repair are visible on the product;
• if changes have been made to the design or schematics of the product;
• if the serial number of the product has been changed, deleted, or cannot be determined.

Damages that void the warranty:

• damage caused by penetration of foreign objects, substances, liquids, and insects inside the product;
• damage caused by the elements, fire, household factors, random external factors (sudden voltage change in the electrical network, etc.), as well as accidents;
• damage caused by non-compliance with the standards of parameters of power, telecommunication and cable networks, and other external factors;

The warranty does not cover:

consumables, sets of accessories (accessories), and power elements, if such replacement is foreseen by the design and it is not related to disassembling the product.

We are not responsible for possible damage that the product may cause directly or indirectly to people, pets, or property.

8.3 The warranty period for business is 6 months from the day of purchase of the product.

9.REFUSAL OF PURCHASE (NB! This section applies only to consumers who are natural persons)**

9.1 If the purchased product is not suitable for any reason, the buyer has the right to terminate the purchase-sale agreement within 14 calendar days from the receipt of the goods (VÕS §56 punktid 1 ja 2 https://www.riigiteataja.ee/akt/961235). When returning the product, it should be noted that according to the Law of Property Act, the customer must compensate for the depreciation of the product that has occurred due to its use. If the customer does not agree with the amount proposed by outdoorequipment.ee, the customer must cover the costs of the expert evaluation to determine the depreciation.

9.2 The returned product must not have been used and must be in its original packaging: 

the buyer should open the original packaging carefully without damaging it. If the packaging is sealed, the product does not need to be in its original packaging upon return;

the product must have all factory stickers, including the serial number;

for products purchased from the online store outdoorequipment.ee, you can inspect them similarly to a physical store, meaning you can try on clothes and gifts to ensure they are suitable. However, if, for example, you cook food in a purchased cooking system or use a knife for cutting purchased , those items can no longer be returned.

9.3 The 14-day right of withdrawal does not apply to the following products:

products made to meet the buyer’s personal needs or special conditions;

safety products; such as carabiners, ropes, and harnesses.

products that, due to their nature, cannot be returned for hygienic reasons. Towels, soaps, socks, underwear.

Climbing shoes.

9.4 If the buyer wishes to terminate the purchase-sale agreement, they must notify the online store outdoorequipment.ee via email at info@outdoorequipment.ee within 14 calendar days from the receipt of the goods, including a photo of the product and its packaging. outdoorequipment.ee reserves the right to request additional photos of the returned product if necessary.

9.5 The buyer agrees to bear the return shipping costs of up to 15 EUR( for buyers from Finland, Lithuania, Latvia, and Estonia) and other EU- countries up to 25 EUR, except in cases where the returned product does not match the order (e.g., the wrong model was sent).

9.6 Upon termination of the contract, the purchased goods must be returned immediately (no later than 14 calendar days).

9.7 If the returned product is not in the same condition as a new similar product, outdoorequipment.ee has the right to unilaterally deduct compensation corresponding to the depreciation of the product.

The amount of compensation is determined on a case-by-case basis, depending on the extent of the depreciation of the returned product.

9.8 The buyer agrees that shipping costs will not be refunded.

9.9 The buyer agrees that in the event of misuse of this section, outdoorequipment.ee reserves the right to refuse service in the future.

9.10 If the buyer exercises their right to terminate the purchase-sale agreement, the provisions of section 4.12 will come into effect after the return of the product.

—

9.2 RETURN OF PAYMENT**

9.2.1 outdoorequipment.ee offers the buyer the following payment options:

exchange for another desired product with a recalculation of the order price;

refund of the amount paid for the order to the customer’s bank account. The refund will be made only by bank transfer and only to the account from which the order was paid. The refund will be processed no later than 14 calendar days after receiving the customer’s request.

To withdraw from the contract, you must send an email to info@outdoorequipment.ee with the following content:

I hereby withdraw from the contract for the following item:

– product name

– order date

– product receipt date

– consumer name

– consumer postal address

– date

9.2.2 If the order qualifies for free delivery and the customer withdraws from the order or part of the order, resulting in the total order amount falling below the free delivery threshold, the customer is obligated to pay for the shipping according to the online store’s price list.

9.2.3 If the customer does not pick up the product from the parcel terminal and the product is returned to the outdoorequipment.ee warehouse, the customer is obligated to pay the shipping costs from the parcel terminal, according to the store’s tariff.

10. Privacy Policy

This privacy policy, hereinafter referred to as the Policy, describes the procedure by which “Matkavarustus OÜ”,  processes personal data.

10. 1. Definitions
    Processing – any operation or set of operations performed on personal data or sets of personal data, with or without automated means, such as collection, registration, organization, structuring, storage, adaptation or transformation, retrieval, viewing, use, disclosure, sending, distributing or otherwise making them available, matching or combining, limiting, erasing or destroying.

Data Manager – OÜ “Matkavarustus”, Reg. No. 16523601, Legal adreess: Tähesaju tee 9 Lasnamäe linnaosa, Tallinn Harju maakond 11313

Customer – any natural or legal person who uses, has used, or has expressed a desire to use any services provided by “Matkavarustus OÜ” or is in any other way related to them;

Personal data – any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be directly or indirectly identified, in particular by reference to an identifier such as the said person’s name, surname, identification number, location data, online identifier or one or more physical, physiological, genetic, spiritual, economic, cultural or social identity factors.

10. 2. Applicable law

• Regulation No. 2016/679 of the European Parliament and the Council on the protection of natural persons with regard to the processing of personal data and the free movement of such data (April 27, 2016). 2.2.
• Advertising law.

10.3 General terms

10.3.1 This Policy provides general information about how we process personal data. Detailed information on the processing of personal data is provided to the Clients, including it in contracts and other documents related to our services, as well as on our website

10.3.2. We ensures the confidentiality of personal data within the framework of applicable laws and regulations and have implemented appropriate technical and organizational measures to protect personal data from unauthorized access, illegal processing or disclosure, accidental loss, alteration or destruction.

10.3.3. We may use approved personal data processors for personal data processing. In such cases, we takes the necessary measures to ensure that such personal data processors process personal data in accordance with our instructions and in accordance with the applicable regulatory legislation and require the implementation of appropriate security measures.

10.3.4. If we update this Policy, the current version of the policy will be immediately published on our website.

10.3.5. In order to provide the Customer with better and more suitable products and services, as well as to provide, maintain, protect and improve existing products and services, we process data collected from the provision of services.

11. Good practice
    We follow the principles of good practice when processing personal data:

• Legality and transparency
• Purpose limitations
• Data minimization
• Accuracy
• Storage limit
• Integrity and confidentiality

12. Categories of personal data
    12.1. Identification data, such as name, surname, personal identification number, and date of birth (for non-residents);

12.2. Contact information such as address, phone number, and email address.

12.3. Information about current payment accounts.

12.4. Data related to the services, such as fulfillment or non-fulfillment of contracts, transactions made, concluded and expired contracts, submitted applications, requests, and complaints.

12.5. Communication data, such as e-mail, letter, or other information related to the Client’s communication with us;

12.6. Data that the Customer himself reports to us;

12.7. Photographs – from corporate or public events;

12.8. Data that our customers transfer to us for the purpose of publishing advertisements, announcements, etc.

13. Legal basis for data processing
    13.1. Conclusion and performance of the contract – in order for us to be able to conclude and fulfill the contract with the Client, providing high-quality services and serving the Client, it must collect and process certain personal data that is collected before concluding the contract with us or during the already concluded contract.

13.2. Our legitimate interests – respecting our interests, which are based on the provision of quality services and timely support to the Client, we have the right to process the Client’s personal data to the extent that it is objectively necessary and sufficient for the purposes indicated in this Policy. The legitimate interests of our company are considered to be the processing of personal data during direct marketing, as a result of which new and/or individual offers of our products and services are presented to the Client. We have a legitimate interest in processing its Clients’ data in order to offer Clients products and services that meet modern requirements.
13.3. Fulfillment of legal obligations – we are entitled to process personal data in order to fulfill the requirements of regulatory acts, as well as to provide answers to legal requests of the state and local government.
13.4. Customer’s consent – The customer, as the subject of personal data, gives his consent to the collection and processing of personal data for certain purposes. The client’s consent is his free will and independent decision, which can be given at any time, thus allowing us to process personal data for the specified purposes. The Client’s consent is binding if it is given orally (during the meeting after the Client’s identification) or in writing (by filling in the form agreement, sending the electronic request to the registration at www.patrona.lv user profile sections.  The customer has the right to withdraw his previously given consent at any time by using the indicated communication channels with us. The changes applied will take effect within 10 business days. The withdrawal of consent does not affect the legality of the processing, which is based on the consent before the withdrawal.
13.5. Execution of official powers – we are entitled to process data in order to fulfill the official powers legally granted to us. In such cases, the basis for personal data processing is included in regulatory acts.

14. Purposes of data processing
    14.1. For general management of customer relations and provision of access to products and services, and administration – to conclude and execute a contract with the Customer; to ensure the relevance and correctness of the data by checking and supplementing the data.
    14.2. To ensure high-quality, timely, and convenient service for the Customer during the validity of the contractual relationship:
    14.2.1. For the management of customer relations (including remote), ensuring the conclusion and execution of Agreements, as well as the implementation of related processes;
    14.2.2. For handling customer complaints and providing support in connection with the services provided;
    14.2.3. Effective cash flow management, including customer payment and debt administration;
    14.2.4. To inform the customer about other products and services provided by us;
    14.3. We are entitled to process data for the following purposes, as well as for other purposes, upon receiving the freely given and unequivocal consent of the Client:
    14.3.1. direct marketing activities;
    14.3.2. for promoting our image in the market, sending good wishes to the Client, awarding bonuses, organizing surveys for the improvement of existing products and services, as well as for the creation of new products;
    14.4. We process personal data in order to promote the development of the industry and offer new services to Customers, including:
    14.4.1. for creating or offering new products and making offers about them;
    14.4.2. statistical data of our customers is processed for market analysis and business model development;
    14.5. We process personal data in order to create and maintain our internal processes and ensure the circulation of documents and other internal processes (e.g., archiving of contracts and other documents) to the necessary and sufficient extent.
    14.6. We process personal data by photographing and filming clients at corporate, and public events.
    14.7. We process personal data by photographing and filming customers for advertising videos, photos, and other marketing purposes.
15. Rights of the Data subject
    The data subject has rights regarding the processing of his data, which are classified as personal data in accordance with the applicable laws and regulations. These rights are generally as follows:
    15.1. Request correction of your personal data if it is inadequate, incomplete, or incorrect.
    15.2. Object to the processing of your personal data if the processing is based on legitimate interests, including objecting to personal data profiling.
    15.3. Request the deletion of your personal data, for example, if the personal data is processed on the basis of consent and the Customer has withdrawn his consent. This right does not apply if the Personal Data whose deletion is requested is processed also on the basis of another legal basis, such as a contract or the obligations arising from relevant regulatory enactments, or their preservation is determined by the requirements of the applicable regulatory enactments.
    15.4. Limit the processing of your personal data in accordance with the applicable regulatory enactments, for example, when we evaluate whether the data subject has the right to delete his data.
    15.5. To receive information on whether we process personal data and, if processed, to access them.
    15.6. Receive personal data provided by the Client to us and which are processed on the basis of consent and performance of the contract in written form or in one of the more commonly used electronic formats and, if possible, transfer such data to another service provider (data portability).
    15.7. To withdraw your consent to the Processing of your Personal Data.
    15.8. Not to be subjected to fully automated decision-making, including profiling, if such decision-making has legal consequences or which significantly affects the Customer in a similar way.
    15.9. Submit complaints about the use of personal data to the Data State Inspectorate (www.dvi.gov.lv) if the Client believes that the processing of his personal data violates his rights and interests in accordance with the applicable regulatory enactments.
16. Profiling of personal data as data processing
    16.1. Profiling is any type of automated processing of personal data, which manifests as the use of personal data for the purpose of evaluating specific personal aspects related to a natural person, in particular analyzing or predicting aspects related to the said natural person’s personal wishes, interests, reliability, behavior, location or movement;
    16.1.2. By processing the Customer’s personal data, we can perform profiling in order to send nice wishes, gifts, award bonuses, and create and express individual offers. Automated individual decisions are made for business purposes only and will not create legal consequences for the Client. The customer has the right to object to the adoption of an automated decision at any time and not to be the subject of such a decision.
    16.2. Direct marketing and the basis for sending commercial notices to the Client: we conduct direct marketing by distributing commercial notices to the Client so that the Client is always informed about new, modern, and/or products, and services created directly for the Client, as well as special contract terms (e.g. discounts). The customer has the right to refuse to receive commercial notices at any time and free of charge by informing us about it.
17. Cookies
    In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products, or for market research, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser during your next visit (persistent cookies).

Protection of privacy for terminal devices
When you use our online services, we use technologies that are absolutely necessary in order to provide the Telemedia service you have expressly requested. The storage of information in your terminal device or access to information that is already stored in your terminal device does not require consent in this respect.

For functions that are not absolutely necessary, the storage of information in your terminal device or access to information that is already stored in your terminal device requires your consent. Please note that if you do not give your consent, parts of the website may not be available for unrestricted use. Any consent you may have given will remain valid until you adjust or reset the respective settings in your terminal device.

In addition, we use technologies to fulfill the legal obligations, to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

Any downstream data processing through cookies and other technologies

We use such technologies that are strictly necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies are used to collect and process IP addresses, time of visit, device and browser information as well as information on your use of our website (e.g. information on your preferences). This serves to safeguard our legitimate interests in an optimized presentation of our offer that is overriding in the process of balancing of interests.

You can find the cookies settings for your browser by clicking on the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies in accordance with Art. 6 (1) (a) GDPR, you can withdraw your consent at any time by sending a message to the contact option described in the privacy policy.

How can I configure the cookie settings of my browser?

Each browser is different in the way it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find these for each browser under the following links:
Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

What types of cookies are being used?

Functional cookies: These cookies are used for certain features of our website, e.g. to improve the website’s navigation, or deliver to you customized and relevant information (e.g. ads that match your interests).

Targeting cookies: These cookies record information about your visit to the website, previously viewed pages, and links you clicked. We use this information to tailor our website and display ads to your interests.

Marketing Cookies: ​​​​​​​These cookies record information about your visit to the website, previously viewed pages, and links you clicked. We use this information to tailor our website and display ads to your interests.

Analytical / performance cookies: These cookies enable the collection anonymized data about user behavior on our website. We analyze them e.g. to improve the functionality of our website and recommend you products that will be interesting to you.

Essential cookies: These cookies are necessary to enable you to use our website. This includes e.g. cookies that enable you to log into the customer area or add items to your shopping cart.

Use of Google services

We use the following technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. There is no adequacy decision with respect to the USA by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission. If your IP address is collected using Google technologies, it will be shortened by activating IP anonymization before being stored on Google’s servers. Only in exceptional cases will the full IP address be transferred to a Google server and shortened there. Unless otherwise specified for the specific technologies, data processing is based on an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in Google’s privacy policy.

Google Analytics

For the purpose of website analytics, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which usage profiles are created using pseudonyms. Cookies can be used for this purpose. Your IP address will not be merged with other data from Google. The data processing is based on a data processing agreement with Google.

Google Ads

For advertising purposes in the Google search results as well as on the websites of third parties, the so-called Google Remarketing Cookie is used when you visit our website, which automatically enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information as well as information on your use of our website), by means of a pseudonymous cookie ID and on the basis of the pages you visit. Any further data processing only takes place if you have activated the setting “personalized advertising” in your Google account. In this case, if you are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behavior when you arrive on our website via a Google Ads ad. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information as well as information on your use of our website based on events specified by us, such as a visit to a website or newsletter registration) may be collected, from which usage profiles are created using pseudonyms.

Google Fonts

For the purpose of a uniform presentation of the contents on our website, data (IP address, time of visit, device, and browser information) are collected by the script code “Google Fonts”, transmitted to Google, and then processed by Google. We have no influence on this subsequent data processing.

YouTube Video Plugin

In order to integrate third-party content, data (IP address, time of visit, device, and browser information) are collected via the YouTube Video Plugin in the expanded data protection mode used by us, transmitted to Google, and then processed by Google only when you play a video.

18. Social Media

18.1 Social Plugins by Facebook (by Meta), Instagram (by Meta)

Social buttons by social networks are used on our website. These are only integrated into the page as HTML links so that no connection to the servers of the respective provider is established when our website is accessed. If you click on one of the buttons, the website of the respective social network will open in a new window of your browser. There you can click e.g. the Like or Share button.

18.2 Our online presence on Facebook (by Meta), Youtube, Instagram (by Meta), Xing, LinkedIn

If you have given your consent to the respective social media provider in accordance with Art. 6 (1) (a) GDPR, when you visit our online presence on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media provider, as well as a contact option and your rights and settings options for the protection of your privacy, please refer to the provider’s privacy policies linked below. Should you still require assistance in this regard, please contact us.

Facebook (by Meta) is provided by Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (hereafter “Meta Platforms Ireland “) The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision for the United States by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission. Data processing in the context of a visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Instagram (by Meta) is provided by Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (hereafter “Meta Platforms Ireland “) The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is typically transferred to and stored on a server at Meta Platforms Inc, 1 Hacker Way, Menlo Park, California 94025, USA. There is no adequacy decision for the United States by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission. Data processing in the context of a visit to an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with art. 26 DSGVO. Further information (information on Insights data) can be found here.

YouTube is provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (hereafter “Google”). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision for the United States by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission.

19. Shipping

Currently we ship via OMNIVA and VENIPAK. Please see country shipping methods and cost.

Please note that we do not currently ship to the UK.

Please note that we do not currently ship to Ukraine.

Please note that we do not currently ship outside EU Economic Zone.

Tracking

Once the goods are handed over to the service provider, you will receive an e-mail with your package number. You can then track the shipment on the appropriate web page of the service. For technical reasons, a status request is not always possible immediately after receiving the package.

20. Returns

20.1 If you’re not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt.

20.2 All goods will be inspected on return. We’ll issue a refund. Please place a new order in case you need a different size/color.

• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility and you cover the cost.
• The parcel can take up to 7 working days to be returned to our warehouse unless it is sent via special delivery.

IMPORTANT NOTES

• The product should be returned in its original packaging, unused, undamaged, complete, and in perfect condition.
• Hygiene or health items such as soap, underwear, etc. may not be returned.
• Return shipping costs are to be paid by the customer. We will not accept packages sent freight collect.
• The product carton may not be used as a shipping box or be pasted, written, sticker-ed or glued on.

20.3 Return goods, addressed to:

20.4 If the item you received is faulty, please contact us via E-mail with your order number, your name, details of the product, and the defect in question. We will then advise you on how to proceed with the return.

20.5 Warranty / Defect claims are reviewed within 10 business days.

20.6 Warranty / Defect claims will be denied in these cases:

• You have lost your receipt or invoice
• There are visible defects on the product that have occurred as a result of improper use
• The product has not been maintained according to the manufacturer’s requirements
• The product shows signs of arbitrary repair
• The product is naturally worn (even if the warranty period has not passed)
• Applications do not meet the manufacturer’s warranty requirements if the consumer has made a mistake with the choice of size, color, or model.

21. Contact options

21.1 The customer can contact us in connection with questions, withdrawal of consent, requests, exercise of the rights of data subjects and complaints about the use of personal data.
21.2. our contact information is available on the website: www.outdoorequipment.ee