1.1** If the purchased product is not suitable for any reason, the buyer has the right to terminate the purchase-sale agreement within 14 calendar days from the receipt of the goods (VÕS §56 punktid 1 ja 2 https://www.riigiteataja.ee/akt/961235). When returning the product, it should be noted that according to the Law of Property Act, the customer must compensate for the depreciation of the product that has occurred due to its use. If the customer does not agree with the amount proposed by outdoorequipment.ee, the customer must cover the costs of the expert evaluation to determine the depreciation.
1.2** The returned product must not have been used and must be in its original packaging:
the buyer should open the original packaging carefully without damaging it. If the packaging is sealed, the product does not need to be in its original packaging upon return;
the product must have all factory stickers, including the serial number;
for products purchased from the online store outdoorequipment.ee, you can inspect them similarly to a physical store, meaning you can try on clothes and gifts to ensure they are suitable. However, if, for example, you cook food in a purchased cooking system or use a knife for cutting purchased , those items can no longer be returned.
1.3** The 14-day right of withdrawal does not apply to the following products:
products made to meet the buyer’s personal needs or special conditions;
safety products; such as carabiners, ropes, and harnesses.
products that, due to their nature, cannot be returned for hygienic reasons. Towels, soaps, socks, underwear.
Climbing shoes.
1.4** If the buyer wishes to terminate the purchase-sale agreement, they must notify the online store outdoorequipment.ee via email at info@outdoorequipment.ee within 14 calendar days from the receipt of the goods, including a photo of the product and its packaging. outdoorequipment.ee reserves the right to request additional photos of the returned product if necessary.
1.5** The buyer agrees to bear the return shipping costs of up to 15 EUR( for buyers from Finland, Lithuania, Latvia, and Estonia) and other EU- countries up to 25 EUR, except in cases where the returned product does not match the order (e.g., the wrong model was sent).
1.6** Upon termination of the contract, the purchased goods must be returned immediately (no later than 14 calendar days).
1.7** If the returned product is not in the same condition as a new similar product, outdoorequipment.ee has the right to unilaterally deduct compensation corresponding to the depreciation of the product.
The amount of compensation is determined on a case-by-case basis, depending on the extent of the depreciation of the returned product.
1.8** The buyer agrees that shipping costs will not be refunded.
1.9** The buyer agrees that in the event of misuse of this section, outdoorequipment.ee reserves the right to refuse service in the future.
1.10** If the buyer exercises their right to terminate the purchase-sale agreement, the provisions of section 4.12 will come into effect after the return of the product.
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2 RETURN OF PAYMENT**
2.1** outdoorequipment.ee offers the buyer the following payment options:
exchange for another desired product with a recalculation of the order price;
refund of the amount paid for the order to the customer’s bank account. The refund will be made only by bank transfer and only to the account from which the order was paid. The refund will be processed no later than 14 calendar days after receiving the customer’s request.
To withdraw from the contract, you must send an email to info@outdoorequipment.ee with the following content:
I hereby withdraw from the contract for the following item:
– product name
– order date
– product receipt date
– consumer name
– consumer postal address
– date
2.2** If the order qualifies for free delivery and the customer withdraws from the order or part of the order, resulting in the total order amount falling below the free delivery threshold, the customer is obligated to pay for the shipping according to the online store’s price list.
2.3** If the customer does not pick up the product from the parcel terminal and the product is returned to the outdoorequipment.ee warehouse, the customer is obligated to pay the shipping costs from the parcel terminal, according to the store’s tariff.
This privacy policy, hereinafter referred to as the Policy, describes the procedure by which Matkavarustus OÜ, hereinafter referred to as Outdoor Equipment, processes personal data.
Processing – any operation or set of operations performed on personal data or sets of personal data, with or without automated means, such as collection, registration, organization, structuring, storage, adaptation or transformation, retrieval, viewing, use, disclosure, sending , distributing or otherwise making them available, matching or combining, limiting, erasing or destroying.
Data Manager – OÜ “Matkavarustus”, Reg. No. 16523601, Legal adreess: Tähesaju tee 9 Lasnamäe linnaosa, Tallinn Harju maakond 11313
Customer – any natural or legal person who uses, has used, or has expressed a desire to use any services provided by Outdoor Equipment or is in any other way related to them;
Personal data – any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be directly or indirectly
identified, in particular by reference to an identifier such as the said person’s name, surname, identification number, location data, online identifier or one or more physical, physiological, genetic, spiritual, economic, cultural or social identity factors.
We follow the principles of good practice when processing personal data:
Client’s consent is binding if it is given orally (during the meeting after the Client’s identification) or in writing (by filling in the form agreement, sending the electronic
request to the registration at www.outdoorequipment.ee user profile sections. The customer has the right to withdraw his previously given consent at any time by using the indicated communication channels with us. The changes applied will take effect within 10 business days. The withdrawal of consent does not affect the legality of the processing, which is based on the consent before the withdrawal.
services provided;
The data subject has rights regarding the processing of his data, which are classified as personal data in accordance with the applicable laws and regulations. These rights are generally as follows:
more commonly used electronic formats and, if possible, transfer such data to another service provider (data portability).
9.1.2. By processing the Customer’s personal data, we can perform profiling in order to send nice wishes, gifts, award bonuses, create and express individual offers.
Automated individual decisions are made for business purposes only and will not create legal consequences for the Client. The customer has the right to object to the adoption of an automated decision at any time and not to be the subject of such a decision.
In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser during your next visit (persistent cookies).
Protection of privacy for terminal devices
When you use our online services, we use technologies that are absolutely necessary in order to provide the telemedia service you have expressly requested. The storage of information in your terminal device or access to information that is already stored in your terminal device does not require consent in this respect.
For functions that are not absolutely necessary, the storage of information in your terminal device or access to information that is already stored in your terminal device requires your consent. Please note that if you do not give your consent, parts of the website may not be available for unrestricted use. Any consent you may have given will remain valid until you adjust or reset the respective settings in your terminal device.
In addition, we use technologies to fulfil the legal obligations, which we are subject to (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.
Any downstream data processing through cookies and other technologies
We use such technologies that are strictly necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies are used to collect and process IP addresses, time of visit, device and browser information as well as
information on your use of our website (e.g. information on your preferences). This serves to safeguard our legitimate interests in an optimised presentation of our offer that are overriding in the process of balancing of interests.
You can find the cookies settings for your browser by clicking on the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
If you have consented to the use of the technologies in accordance with Art. 6 (1) (a) GDPR, you can withdraw your consent at any time by sending a message to the contact option described in the privacy policy.
How can I configure the cookie settings of my browser?
Each browser is different in the way it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find these for each browser under the following links:
Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™ What types of cookies are being used?
Functional cookies: These cookies are used for certain features of our website, e.g. to improve the website’s navigation, or deliver to you customised and relevant
information (e.g. ads that match your interests).
Targeting cookies: These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads to your interests.
Marketing Cookies: These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads to your interests.
Analytical / performance cookies: These cookies enable collecting anonymised data about user behaviour on our website. We analyse them e.g. to improve the functionality of our website and recommend you products that will be interesting to you.
Essential cookies: These cookies are necessary to enable you to use our website. This includes e.g. cookies that enable you to log into the customer area or add items to your shopping cart.
Use of Google services
We use the following technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by
Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision with respect to the USA by the
European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission. If your IP address is collected using Google technologies, it will be shortened by activating IP anonymisation before being stored on Google’s servers. Only in exceptional cases will the full IP address be transferred to a Google server and shortened there. Unless otherwise specified for the specific technologies, data processing is based on an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in Google’s privacy policy.
Google Analytics
For the purpose of website analytics, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as
information on your use of our website), from which usage profiles are created using pseudonyms. Cookies can be used for this purpose. Your IP address will not be merged with other data from Google. The data processing is based on a data processing agreement with Google.
Google Ads
For advertising purposes in the Google search results as well as on the websites of third parties, the so-called Google Remarketing Cookie is used when you visit our website, which automatically enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser
information as well as information on your use of our website), by means of a pseudonymous cookie ID and on the basis of the pages you visit. Any further data processing only takes place if you have activated the setting “personalised advertising” in your Google account. In this case, if you are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.
For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behavior when you arrive on our website via a Google Ads ad. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information as well as information on your use of our
website based on events specified by us, such as a visit to a website or newsletter registration) may be collected, from which usage profiles are created using pseudonyms.
Google Fonts
For the purpose of a uniform presentation of the contents on our website, data (IP address, time of visit, device and browser information) are collected by the script code “Google Fonts”, transmitted to Google and then processed by Google. We have no influence on this subsequent data processing.
YouTube Video Plugin
In order to integrate third party content, data (IP address, time of visit, device and browser information) are collected via the YouTube Video Plugin in the expanded data protection mode used by us, transmitted to Google and then processed by Google only when you play a video.
Social buttons by social networks are used on our website. These are only integrated into the page as HTML links, so that no connection to the servers of the respective provider is established when our website is accessed. If you click on one of the buttons, the website of the respective social network will open in a new window of your browser. There you can click e.g. the Like or Share button.
If you have given your consent to the respective social media provider in accordance with Art. 6 (1) (a) GDPR, when you visit our online presence on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media provider, as well as a contact option and your rights and settings options for the protection of your privacy, please refer to the provider’s privacy policies linked below. Should you still require assistance in this regard, please contact us.
Facebook (by Meta) is provided by Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (hereafter “Meta Platforms Ireland “) The information automatically collected by Meta Platforms Ireland about your use of our online
presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision for the United States by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission. Data processing in the context of a visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.
Instagram (by Meta) is provided by Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (hereafter “Meta Platforms Ireland “) The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is typically transferred to and stored on a server at Meta Platforms Inc, 1 Hacker Way, Menlo Park, California 94025, USA. There is no adequacy decision for the United States by the European Commission. Our
cooperation is based on standard data protection clauses adopted by the European Commission. Data processing in the context of a visit to an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with art. 26 DSGVO. Further information (information on Insights data) can be found here.
YouTube is provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (hereafter “Google”). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision for the United States by the
European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission.
12.1 The customer can contact us in connection with questions, withdrawal of consent, requests, exercise of the rights of data subjects and complaints about the use of personal data.
12.2. our contact information is available on the website: https://outdoorequipment.ee/contact-us
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OÜ Matkavarustus 16523601 Tähesaju tee 9 Tallinn Harjumaa 11313